Unfortunately, to protect the previous user’s information we cannot unbound any previously owned TickTalk without permission from the original owner. We highly recommend purchasing from authorized retailers, MyTickTalk.com and Amazon, and not third-party websites or individuals as we cannot unbound any previously owned watches without the original owner’s permission.
If you have permission to unbound:
The original owner will need to unbound the device from the TickTalk App. Once they have unbounded from the app, you'll need to reset the TickTalk watch:
- Go to the Parent Portal on your TickTalk app
- Make sure it is toggled on My TickTalk and not Your App
- Select System Reset to reset the watch.
To unbound all contacts and factory reset the watch:
- Go to the Parent Portal on your TickTalk app
- Make sure it is toggled on My TickTalk and not Your App
- Select Approved App Users and Unbound the Admin user
- You will now be able to input all of your information and re-pair the watch