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Why Am I Not Receiving TickTalk Notifications on Android?

Updated

Questions this article answers

  • Why am I not receiving TickTalk notifications on Android?
  • Why am I not getting message notifications?
  • Why am I not receiving call notifications?
  • Why are notifications delayed?
  • Why do notifications stop when my screen is off?

Why Am I Not Receiving TickTalk Notifications on Android?

If you're not receiving TickTalk notifications on your Android device, try the troubleshooting steps below.

1. Verify Notification Permissions

Go to:

Settings > Apps > TickTalk > Notifications

Make sure all notification types are enabled.

Depending on your device, you may also find this under:

Settings > Notifications > TickTalk

2. Disable Battery Optimization

Many Android devices automatically restrict background apps to save battery life, which can prevent notifications from being delivered.

Go to:

Settings > Apps > TickTalk > Battery

and select:

Unrestricted or Don't Optimize

(Options may vary by device manufacturer.)

3. Allow Auto Start or Background Activity

Some Android devices require apps to be allowed to run in the background.

Check:

Settings > Apps > TickTalk > Battery

or

Settings > Battery > Background Usage Limits

and make sure TickTalk is allowed to run in the background.

Samsung, Xiaomi, Huawei, OnePlus, Oppo, Vivo, and other Android devices may use different names for these settings.

4. Do Not Force Close the TickTalk App

Avoid swiping the TickTalk App away from Recent Apps.

Force closing the app may prevent notifications from being delivered until the app is opened again.

5. Check Your Internet Connection

Make sure your phone has an active:

  • Wi-Fi connection, or
  • Cellular data connection

Poor connectivity may delay or prevent notifications.

6. Update the TickTalk App

Using an outdated version of the app may affect notification delivery.

Install the latest version from the Google Play Store.

7. Log Out and Log Back In

If notifications suddenly stop working:

  1. Open the TickTalk App.
  2. Log out of your account.
  3. Log back in.
  4. Test notifications again.

Still Not Receiving Notifications?

If notifications are still not working after completing the steps above, please contact TickTalk Support and include:

  • Your phone model
  • Android version
  • TickTalk App version
  • A brief description of the issue

This information will help us investigate the issue more quickly.