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How Do I Request a Repair or Replacement?

Questions this article answers

  • How do I request a repair or replacement?
  • How do I replace a defective TickTalk?
  • How do I submit a warranty claim?
  • Do I need authorization before sending my watch?
  • How do international repairs and replacements work?

How Do I Request a Repair or Replacement?

If your TickTalk experiences a covered hardware or software issue, you may request a repair or replacement through our Return & Replacement Center.

U.S. Customers

To request a repair or replacement:

  1. Visit our Return & Replacement Center:
    https://www.myticktalk.com/pages/concept-return-replace
  2. Select Process a Replacement.
  3. Complete and submit the replacement request form.
  4. Follow the instructions provided by TickTalk Support.

Before Sending Your Device

  • Pre-authorization is required.
  • Products should be returned in the original packaging or equivalent protective packaging.
  • Do not send a device without authorization.

Shipping Costs

For devices covered by the 1-Year Manufacturer Warranty or an active Extended Warranty:

  • TickTalk will provide a prepaid return shipping label.

For devices outside of warranty:

  • Customers are responsible for all shipping costs.

What Happens Next?

Once received, TickTalk will inspect the device within two (2) business days and proceed with repair or replacement if eligible.

International Customers (Outside the United States)

International customers must contact TickTalk Support before shipping any product.

1. Obtain Pre-Authorization

You must contact TickTalk Support and obtain an RMA number before shipping any return.

Unauthorized returns will not be accepted.

2. Complete Customs Declarations Correctly

All international returns must be declared as:

  • "Return for Repair" or
  • "Return for Refund"

Declared value should be:

  • $10 USD or less

Incorrect customs declarations may result in customs fees, shipment refusal, or deductions from any eligible refund.

3. Shipping Costs and Duties

International customers are responsible for:

  • All international shipping costs
  • Any customs duties or taxes
  • Any import or export fees charged by carriers or customs authorities

TickTalk does not reimburse customs fees, duties, or original shipping charges.

4. Packaging Requirements

Products must be returned in original packaging or equivalent protective packaging.

TickTalk is not responsible for damage caused by improper packaging during transit.

5. Processing Time

Once received, returned products will be inspected within two (2) business days and processed according to our standard repair, replacement, or refund policies.

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