Common Questions
Why are my TickTalk messages not sending?
Why do I see a red exclamation mark next to a message?
Why are messages stuck loading?
Why are voice messages not sending?
Why can't my child receive messages?
If TickTalk messages are not sending, loading, or syncing properly, follow the troubleshooting steps below.
Important: TickTalk Messages Do Not Use SMS
Messages sent through the TickTalk App use TickTalk's secure messaging system, not your phone's regular text messaging app.
TickTalk messages will appear inside the TickTalk App, not in:
· iMessage
· Android Messages
· Your phone's SMS inbox
This is normal.
Problem: Red Exclamation Mark Next to a Message
A red exclamation mark usually means the message failed to send.
Step 1: Make Sure the Watch Is Online
Confirm the watch:
· Is powered on
· Has cellular service or Wi-Fi connectivity
· Is not showing Offline, No Service, or No Signal
For connection troubleshooting, see:
TickTalk 5 Connection Issues (Offline, No Service, No Signal, or Disconnecting)
Step 2: Check Battery Level
Charge the watch if the battery is low.
Very low battery levels may affect message delivery.
Step 3: Restart the TickTalk App
1. Sign out of the TickTalk App.
2. Sign back in.
3. Try sending the message again.
Step 4: Restart the Watch
1. Power off the watch.
2. Wait a few seconds.
3. Turn the watch back on.
4. Test messaging again.
Problem: Voice Messages Not Sending
Step 1: Confirm the Watch Is Online
Make sure the watch has a stable Wi-Fi or cellular connection.
Step 2: Restart the Watch
Restart the watch and test voice messaging again.
Step 3: Sign Out and Back Into the TickTalk App
1. Sign out of the TickTalk App.
2. Sign back in.
3. Try sending the voice message again.
Step 4: Reset the Watch
If voice messages still do not send:
Watch Settings > Reset
After setup is complete, test voice messaging again.
Still Having Messaging Issues?
If messages continue to fail after completing the steps above, contact TickTalk Support.
Please include:
· Your order number
· The watch IMEI number (Settings > About Me)
· A screenshot of the error, if available
· Whether the issue affects text messages, voice messages, or both
Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST
Related Articles
• How Messaging Works on TickTalk 5
• Why Can't My TickTalk Watch Receive Messages from My iPhone?
• TickTalk 5 Connection Issues (Offline, No Service, No Signal, or Disconnecting)