Common Questions
Why can't my TickTalk receive calls?
Why can't my TickTalk make calls?
Why is my watch not ringing?
Why do calls go straight to voicemail?
Why are calls failing on my TickTalk 5?
If you're having trouble making or receiving calls on your TickTalk 5, follow the troubleshooting steps below.
Problem: Can't Receive Calls
Step 1: Confirm the Watch Is Connected
Make sure the watch:
· Is powered on
· Has sufficient battery
· Has cellular signal or Wi-Fi connectivity
If the watch appears offline, see:
Article B5 – TickTalk 5 Connection Issues (Offline, No Service, No Signal, or Disconnecting)
Step 2: Check SIM Activation
Make sure the SIM card is properly installed and activated.
If you're using TickTalk Wireless, confirm:
· Your line is active
· There are no account issues affecting service
For SIM-related issues, see:
Article F – TickTalk 5 "Missing SIM" or "No SIM Card" – How to Fix It
Step 3: Check Approved Contacts
If Block Unknown Numbers is enabled, only approved contacts can call the watch.
Verify that:
· Your phone number is saved in the contact list
· The number is entered correctly
· The incoming caller ID matches the saved contact
For more information, see:
Article U – Does TickTalk Block Calls from Unknown Numbers?
Step 4: Check Do Not Disturb
In the TickTalk Parent App:
Parent Portal > Do Not Disturb
Review the current DND schedule and temporarily disable it for testing.
Step 5: Restart the Watch
1. Power off the watch.
2. Wait a few seconds.
3. Turn the watch back on.
4. Test incoming calls again.
Problem: Can't Make Calls
Step 1: Confirm the Watch Is Connected
Make sure the watch has active cellular service or Wi-Fi connectivity.
Step 2: Verify the Contact Is Approved
TickTalk can only call contacts that have been approved and added by the parent or admin user.
Step 3: Check Airplane Mode
On the watch:
Settings > Airplane Mode
Make sure Airplane Mode is turned off.
Step 4: Restart the Watch
Restart the watch and test the call again.
Problem: Calls Disconnect or Fail
Step 1: Check Signal Strength
Move to an area with stronger cellular coverage.
Weak signal may cause:
· Dropped calls
· Failed calls
· Poor call quality
Step 2: Test Another Location
Try placing a call from a different location to determine whether the issue is coverage-related.
Step 3: Restart the Watch
Restart the watch and test again.
Still Having Calling Issues?
If calls continue to fail after completing the steps above, contact TickTalk Support.
Please include:
· Your order number
· The watch IMEI number (Settings > About Me)
· The phone number being used to call the watch
· A description of the issue (can't receive calls, can't make calls, dropped calls, etc.)
Email: support@myticktalk.com
Phone: 1-844-260-4051
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PST
Related Articles
• TickTalk 5 Connection Issues (Offline, No Service, No Signal, or Disconnecting)